With the cold weather season fast approaching we just wanted to remind our clients that due to the almost year 'round warm weather you may notice an unpleasant smell coming from your heater the first time it's used. It's quite common this time of year. This smell is basically accumulated dust that gets burned up from the heating coils. It can in some extreme situations actually cause smoke and set off the smoke detectors. Please do not be alarmed if this occurs. Simply lower the temperature and ventilate the room. It may take a few times of doing this but should resolve itself quickly. If the temperature outside falls below 50 degrees and your heater stops working, it is considered an emergency. We will do our best to have maintenance respond and if possible come out to fix. Please keep in mind that they can only do work when it's safe to do so.

-Jon