Google+ Local Reviews: See What Renters Are Saying About You

Getting feedback from residents is an essential part of your community’s marketing plan. And, when people are looking for their next apartment, most turn to Internet review sites to learn more about properties they’re interested in.

Now, in addition to Yelp, apartmentratings.com, and Citysearch, Respage has added Google+ Local Reviews (formerly Google Places) to the sites available on the Respage Express system to help you monitor your online reputation.

With this feature, you can track your property’s latest scores and reviews,  and review the sites of up to five of your property’s competitors. With Respage’s Reputation Report, you get a side-by-side comparison chart to help you see how your property stacks up against the competition.

With the addition of Google+ Local Reviews, Respage’s Reputation Monitoring will continue to help you harness the power of social media to manage your online reputation efficiently.

Want to see how your reputation stacks up? Talk to us.

Customer Service Gets Social: Case Study of Accor Hotels’ Pilot Loyalty Program

Recently, Accor Hotels implemented a pilot loyalty program in Philadelphia, Chicago, New York, and Washington, D.C. at its Sofitel and Novotel properties that uses social media to learn more about customers.

Employees at those hotels used Facebook, Twitter, LinkedIn, and other social media platforms to research the profiles of loyalty program members who would soon be staying with them. They then chose a gift based upon their interests, which was presented by the hotel manager to each guest.

Magali Jimenez Bervillé, director of e-commerce North America for Accor explains, “We saw an opportunity to take guest recognition to the next level, to a more powerful level”.

So, what types of gifts did loyalty members enjoy? Depending on their profiles, personality, and interests, Accor offered gifts such as a certificate to drive a Ferrari, a day at the spa, a complimentary night at one of their hotels, VIP hockey tickets, a behind-the-scenes restaurant tour, and an eco-friendly fishing trip, to name a few.

All the information Accor uses to decide what gift to give is public information, and the company only looks at the public profiles of its Facebook and Twitter followers.

You decide: snooping or superb customer service?

Why Retailers Love Pinterest

A trip to the mall takes a lot out of you. You've got to park, feed the kids, navigate the crowds, carry packages . . . you want to get what you need and go home.

Pinterest brings the mall to your couch. There's infinite variety and no pressure; the site lets you kick back with a glass of wine and "window shop" at will. It makes you likely to buy more, and that's why retailers love it.

Check out this Reuters article on why Pinterest is the new retail frontier.

Start a Movement: Use Facebook Profile Pictures to Incite Change & Spread the Word

Regardless of which side of the aisle you stand on, it’s hard not to notice the phenomenon that’s been sweeping across Facebook over the last few days. Supporters of gay marriage rights were asked to switch their Facebook profile picture to a red equal sign to represent their support, and it’s hard to deny the visual impact that this grassroots strategy has made.

Taking cues from this movement, it’s exciting to think about the ways in which businesses could harness this same potential to incite change and spread the word. For example, companies could ask employees to change their profile pictures in support of an important event, cause, or product launch. Or property managers could encourage residents who support a particular charity or other social movement to temporarily switch their picture to spread the word.

With little time, effort, or money, you could harness this tactic on your social media platforms to lead a movement. This simple approach has created unbelievable buzz, and is a superb branding strategy that could be put to use in a number of ways, across numerous industries, and with relatively little effort.

If you’ve ever questioned if social media is effective, the proof is in the sea of red equal signs taking over Facebook.

Snapheal: The New Instagram?

Facebook's purchase of Instagram propelled the photo-sharing site into social media's major leagues, but Instagram's recent privacy controversies have some users pining for the old days. What was a simple, artful photo platform is now linked to Facebook's complex features and opaque privacy policies, and many are now searching for an app that reminds them of the original Instagram.

Snapheal may be it. Though it has fewer filters than Instagram, Snapheal combines Photoshop-like power with smartphone simplicity. It's not a social network, but it makes sharing your photos easy. Check out the full story here.

New Facebook Sweepstakes! Enter to Win an iPad mini!

To enter the Sweepstakes, Like our Facebook page and then look for the Sweepstakes tab (image shown below) located on our Facebook page to enter. Sweepstakes ends April 30, 2013.

Facebook’s New News Feed: A Better User Experience

Once again, Facebook has decided that in order to stay relevant to its users, an update is in order. But unlike the Timeline update that took place last year, which completely overhauled the appearance and functionality of profiles and business pages, this update is intended to allow users to have better control over the stories they see in their News Feed. Amongst other possible features, rumors suggest that users will now be able to filter the News Feed to just see their friends’ photos or what music they’re listening to. Read more about the latest Facebook update here.

Protecting Your Privacy on the New Facebook

As Facebook moves toward an unprecedented level of sharing, protecting your privacy is more difficult than ever before. Check out The New York Times' brief and clear primer on how to safely manage your content.

How Carmel Partners Found Their Facebook Groove

Carmel Parters is a premier national real estate company who recently took on the challenge of increasing their Facebook "likes." With the help of Respage's Facebook Sweepstakes app and a successful email marketing campaign, Carmel Partners were able to increase their number of Facebook "likes" from 799 to 1,543 in just one day. Find out more about their Facebook success here.

Respage: The Conversation Starter

Social media pages should be your community's 'town square,' a place for neighbors to gather, share, laugh and catch up on the latest news.

Respage makes it easier with our new Chit Chat feature, brief posts designed to start conversations and help people make friends. They might invite the audience to share a personal story, answer a riddle, or chime in with local knowledge. The possibilities are endless, and the questions are no more difficult than 'icebreaker' party games.

Chit Chat posts are available to Respage customers as an add-on feature, and two Chit Chat posts per week are just $15 a month, while five are $25 a month. Want to know more? Ask us, and stay tuned for more new features that will keep your residents talking.