Maintenance Requests

Maintenance requests should be prioritized by need.  Habitability issues come first:  Leaks, stoves, working plumbing. Followed by convenience issues: A/C, hot water, microwave.  Lastly aesthetic issues: settling cracks, window trim, interior door knobs, light fixtures, screens, fans. 

All maintenance requests need to be in writing.  Work orders should be filled out properly by either the manager or the resident.  The work order should be as detailed as possible, and have all relevant information.  This should include the tenant’s contact information, pet information, any relevant data related to the repair, and an appointment time (if applicable).  Try not to tie your maintenance technician’s hands by locking them down to 2:15 PM appointment, rather try to give them a range of time that the tenant agrees to.

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