The Resident’s Bill of Rights

August 31, 2017 9:34 am

As members of the California Apartment Association, we take pride in providing quality rental homes for our residents. Treating residents with respect and dignity is the cornerstone of any solid community.  We value our residents and recognize our partnership with them in maintaining the rental housing industry. We believe residents should be aware of their rights in this partnership. Therefore, we believe the following:

  1. A Resident has the right to be treated fairly and equitably when applying for, living in, and vacating a rental residence.
  2. A Resident has the right to be given notice prior to any entrance into a rental residence by a rental property owner or manager, except in an emergency.
  3. A Resident has the right, upon written request to the rental property owner or manager, to a prompt response to requests for repairs.
  4. A Resident has the right to a written notice from the rental property owner or manager prior to any rent adjustment.
  5. A Resident has the right to the return of any security deposit that may have been collected by the rental property owner or manager and a good faith accounting of any charges against that deposit within 21 days after the rental residence has been vacated.

Category: Whats New at Castle Management


Maintenance Requests

July 24, 2017 10:19 am

Maintenance requests should be prioritized by need.  Habitability issues come first:  Leaks, stoves, working plumbing. Followed by convenience issues: A/C, hot water, microwave.  Lastly aesthetic issues: settling cracks, window trim, interior door knobs, light fixtures, screens, fans. 

All maintenance requests need to be in writing.  Work orders should be filled out properly by either the manager or the resident.  The work order should be as detailed as possible, and have all relevant information.  This should include the tenant’s contact information, pet information, any relevant data related to the repair, and an appointment time (if applicable).  Try not to tie your maintenance technician’s hands by locking them down to 2:15 PM appointment, rather try to give them a range of time that the tenant agrees to.

Category: Property Maintenance Tags: ,


I Think My Resident Skipped Out, What Now?

May 15, 2017 2:41 pm

If you suspect a resident has vacated the premises without giving proper notice, then you must first verify that they have indeed left.  If your voicemails have gone unreturned, then you may post a 24 hour notice to enter on their door, and enter the following day.  Based on what has been left inside of the unit, it is possible to verify if the resident is no longer living there.  For example, are the utilities turned off?  If so, you may move forward with possession. Just make sure that you take a lot of photos of the unit.  If the tenant has skipped out, you may charge the tenant 30 days’ worth of rent on their ledger to compensate for lack of notice (in California).  Then you may proceed with turning the unit over for the next resident.

Category: CA Renting Practices Tags: , ,


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