January 10, 2018 8:25 am

It is not uncommon for a tenant to owe their landlord money when they vacate. On rare occasions the former tenant will make arrangements to pay the balance off. But typically, we must contact them to make arrangements for collection. But how does a property manager go about posturing for this in an effective way? Well, the first step towards collecting real debt began way back at the application process. The application carries the most useful data when trying to find a debtor. Their social security number, bank info, date of birth, former addresses, etc. This data combined with a thorough and accurate move out report will give the corporate office and/or the collection agents all the bullets they need to try and collect the debt. The best way you can assist this process is by always collecting good information from the tenant and trying your best to make sure you have a tangible FORWARDING ADDRESS when the tenant vacates. Those tools will greatly increase your ability to collect old debt.

Category: Renting and Retention

The Resident’s Bill of Rights

August 31, 2017 9:34 am

As members of the California Apartment Association, we take pride in providing quality rental homes for our residents. Treating residents with respect and dignity is the cornerstone of any solid community.  We value our residents and recognize our partnership with them in maintaining the rental housing industry. We believe residents should be aware of their rights in this partnership. Therefore, we believe the following:

  1. A Resident has the right to be treated fairly and equitably when applying for, living in, and vacating a rental residence.
  2. A Resident has the right to be given notice prior to any entrance into a rental residence by a rental property owner or manager, except in an emergency.
  3. A Resident has the right, upon written request to the rental property owner or manager, to a prompt response to requests for repairs.
  4. A Resident has the right to a written notice from the rental property owner or manager prior to any rent adjustment.
  5. A Resident has the right to the return of any security deposit that may have been collected by the rental property owner or manager and a good faith accounting of any charges against that deposit within 21 days after the rental residence has been vacated.

Category: Whats New at Castle Management

Maintenance Requests

July 24, 2017 10:19 am

Maintenance requests should be prioritized by need.  Habitability issues come first:  Leaks, stoves, working plumbing. Followed by convenience issues: A/C, hot water, microwave.  Lastly aesthetic issues: settling cracks, window trim, interior door knobs, light fixtures, screens, fans. 

All maintenance requests need to be in writing.  Work orders should be filled out properly by either the manager or the resident.  The work order should be as detailed as possible, and have all relevant information.  This should include the tenant’s contact information, pet information, any relevant data related to the repair, and an appointment time (if applicable).  Try not to tie your maintenance technician’s hands by locking them down to 2:15 PM appointment, rather try to give them a range of time that the tenant agrees to.

Category: Property Maintenance Tags: ,

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