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In our increasingly litigious country, it is extremely important to be able to prove that you did what you said you did in the housing industry. As with most solutions, it all starts with good communication, and accurate paperwork.

There are the 7 essential elements that every tenant’s maintenance request should have:

1. Has the resident given permission for you to enter the premises if they aren’t home?

2. The nature of the request, as specific as possible.

3. The tenant’s best contact information.

4. Any special instructions? No shoes on carpet, cat tries to escape, etc.

5. The date the request was made.

AFTER WORK IS DONE

6. Write any relevant notes, include any vendor involvement, and indicate the work’s completion date.

7. Save a copy of the work order with the tenant’s file.

If you follow these 7 steps, it will go a long way towards protecting yourself against tenant disputes.

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