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It's just a conversation, but it means a lot.

Our property managers sit down with residents thirty to sixty days before a lease runs out. It's a chance to check in: are they happy? What are their plans? What can we do to help them put down roots?

Much of the time it's a formality — they tell us they're looking forward to the new lease. But if we can help them make life a little easier, it often makes a difference. Negotiating a new parking spot, some storage space, clarity on trash pickup — if we can help we do, and that often turns into long-term residents.

Our property managers are neighbors first. That's a big part of the Castle Difference.

We've told you a lot over the years about how and why Castle hires people.

We don't just want people who are right for the job, of course. We want people who can grow with the job. They might come in with expertise, but they're forever hungry to learn. Recognizing the worth and dignity of our clients, residents, and vendors comes naturally to them.

We look at their experiences and talk to them about the future. We check their references and test them on skills. We're proud to say that when someone new joins the team, they usually stick around for a long time.

But for the first 90 days they're on a probationary period. If they're not right for the job it's quickly obvious, and it's easy for us to let them go. That's the appropriate choice for all involved.

Our job is making the right choices, and that starts with the right people. When you work with Castle, our team is tried, tested, and ready to grow your business.