Experience isn't everything.

Oh it matters, of course. Property management requires knowledge of real estate law, marketing, budgets — even how to fix a sink. But Castle doesn't hire people who've simply done the work before. We want people who are born for it.

We look for people with versatility and uncommon talent. With a passion for community building who talk business in their sleep. People who are smarter than us.

That doesn't always show on a résumé or in an interview, so we give job candidates brief personality tests to measure their problem solving, stress management, and other skills. Developed by national assessment companies, the tests feature simple questions unrelated to property management, giving us a practical and objective take on their perspective.

Sometimes a candidate with five years' experience scores better than one with ten. It doesn't mean an automatic hire, but it's information that can't be ignored.

Along with background/credit checks and thorough interviewing, Castle does all we can to grow your business, protect your home, and build a strong, durable team.

Wishing everyone a wonderful Thanksgiving surrounded by those you love and full of many things to be thankful for. Happy Thanksgiving!

Castle treats maintenance requests like rent increases, notices to vacate, or other important actions — we want them in writing. This is serves several important purposes. 

First, they're signed and dated. We know what's wrong, who requested the fix, and how to efficiently address the problem. It also gives us community-wide memory — do toilets seem to malfunction after five years? Do we need new pipes?

Paperwork also reduces our maintenance staff's workload, giving residents another chance to consider if they need a technician. It's a short form, but it counts for a lot.

We explain this policy at move-in time. Still, when there's a technician in your apartment, it's easy to ask them to peek at an issue that didn't make the request. This is our staff's call. If they can resolve it in a few minutes, they're free to do so — that's good customer service. But if it's a more involved job, they'll ask the resident to submit a new request, again explaining that rigorous maintenance record keeping is good for us all.